When you hire a remodeler, it is worth asking a simple question early on: who is actually going to be in my house? For a lot of companies the honest answer is that it depends on who is available that week.
We built this business differently. Ninety percent or more of the work on a T. Morgan project is carried out by our own full-time employees. We bring in licensed specialists where the trade genuinely calls for it, electrical, plumbing and roofing, but the framing, tile, cabinetry and trim are done by people on our payroll.
What it changes
The first thing it changes is the schedule. When a crew is employed rather than booked, your project does not stop because someone took a more lucrative job across town. The second is quality control. The same craftsmen who start your project finish it, so nothing gets lost in a handover, and there is no argument about whose work a defect belongs to.
The third thing is harder to quantify but customers mention it constantly. You get to know the people working in your home. Several of our crew have been here well over a decade, and homeowners frequently ask for them by name on a second project.
The trade-off
Carrying a full-time staff means we are more careful about how much work we take on at once. We would rather tell you we can start in eight weeks and mean it than promise next week and leave you looking at a half-finished bathroom in month three.
